Temenos Lifecycle Management Suite - Collection Product Guide
Case System Screens

This section provides descriptions of case system screens that are available upon activation of the Lifecycle Management Suite.

Name of Screen Description
Audit-Case This screen displays all user-initiated changes to case fields that have been flagged for audit, for the case in context. The Audit-Case screen displays the user who made the change, date the change was made, the type of change, and a description of the change.
For help configuring the fields that are to be flagged, contact a Temenos Customer Care Specialist via a Request case on the Collaboration Portal.
Bankruptcy-Plan Analysis This screen is used to manage payments to trustees and any payments received. From this screen, users can enter payment plan details, view received bankruptcy payments, and record new bankruptcy payments.
Bankruptcy-Proof of Claim This screen is used to track Bankruptcy Proof of Claim records on the case in context. From this screen users can add, edit, and view proof of claim requests for each account associated to the case. This screen displays the account suffix, account type, whether it was filed, the date in which it was filed, the proof of claim number, and the date in which it was amended.
Bankruptcy-Reaffirmation This screen is used to track Bankruptcy Reaffirmation agreements made between the debtor and the financial institution. From this screen users can view/edit reaffirmation agreements by double-clicking an item. This screen displays the account suffix, account type, whether it was filed, whether it was sent to the debtor, whether it was received from the debtor, whether it was sent to court, and the date of the court approval.
Case Tasks This screen allows enables users to view, add, cancel, delete, and perform tasks that are assigned to a case.
Documents This screen displays any documents that are associated to a case. From this screen, users can manually upload, view, and delete documents. Emails sent using the Send Email workflow step can be viewed from this screen.
Email History - Case This screen displays all emails that have been generated for the case in context. Double-clicking on an email history record opens a copy of the email exactly how it appeared when it was generated. The most-recent email sent appears at the top of the list.
Expenses - Case This screen displays all collection and recovery expenses recorded for the account in context. From this screen users can add, delete, and update expenses.
Letter History - Case This screen displays all letters that have been generated for a person by the execution of a Send Letter workflow.
Meetings This screen allows users to track all meetings associated with a case. From the Meetings screen users can view, add, edit, and delete case meetings.
Repossession - Rebates This screen is used to manage rebates due to the debtor on a repossession such as unearned interest and credit insurance. From this screen users can create, view, edit, and delete repossession rebates. This screen displays the Product Name, Premium Amount, Claim Submitted Date, Rebate Received Date, and Rebate Amount.
Repossession - Repairs This screen is used to track any repairs made on repossessed items associated to the case in context. From this screen users can create, edit, and delete repairs. This screen displays the Repairer Name, Estimate, Actual, Whether it is covered, Insurance Claim Filed Date, Out for Repair Date, and Repair Completed Date.

 

 


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